AC Voca Sprachgesteuerter Anrufassistent für das Gesundheitswesen
AC Voca Voice-driven Calling Assistant for Healthcare is transforming patient, staff and customer service experience by providing an instant, natural-language AI calling solution.
AC Voca allows callers to use free language when looking for medical services or information and provides them with 24/7 availability and zero wait times, while also providing internal staff with an ad-hoc, hassle free calling experience. AC Voca for Healthcare makes everyday communication reality, for both doctors and patients, as easy as never before.
The AC Voca voice recognition engine is based on modern AI architecture (Deep Neural Network), and features the AudioCodes Guided-NLU (Natural Language Understanding) technology with seamless linguistic coverage optimization for medical jargons. The AudioCodes state-of-the-art DNN engine can reach more than 90% accuracy with its voice recognition capabilities, providing users with a natural, intuitive call flow and service experience.
By using AC Voca Voice-driven Calling Assistant, phone operators and customer service teams are more available to handle complex tasks, and to provide patients with a more personalized and attentive service.